Do the Right Thing. When you think about it, that's really all you need. Deep down we all know what the right thing is, or at least how to find out. If we need to learn something new to know the right thing, then we'll learn it. If we need to work on our own time because we did something wrong, then we'll work it. If we have to miss our favorite TV show to finish up what we promised to do before you open your doors in the morning, well, that's what DVR is for.

Be available. We will respond to pages as quickly as humanly possible. This includes evenings, weekends and holidays. 

Be prompt. We will make every effort to arrive at our appointments ON TIME and call if detained.

Keep down time to a minimum. We will do everything in our power to get you up and running. If for some reason we cannot, we will do our best to leave you with as much functionality as possible until the problem is fixed.

Take full responsibility. Nobody's perfect, sometimes mistakes happen. Fear not, if we cause a problem, we’ll fix it - on our nickel, not yours.

Take initiative. Where we see items in your system that need attention, we will advise you of those problems and fix them if you wish.

Keep detailed records. We keep track of all service calls by documenting the work performed for every client.

Prioritize appointments in a fair and just manner. Clients are served on a first-come, first-served basis. However, appointments may need to be rescheduled to accommodate emergencies. Please understand that appointments may have to be changed knowing that we will also drop everything for you when the time comes.

Be patient. Want to know exactly what is happening with your computer? We will advise you every step of the way and explain things as long as it takes; to be sure you understand what you want to know. Rather NOT know what’s going on? We won’t make your eyes glaze over with a long explanation unless you WANT to know.

Take feedback seriously. If you have concerns about the work performed, billing or other issues, please let us know. We want every opportunity to rectify the problem to your satisfaction.